Q1 — 077876345: A phone number — write all nine digits exactly as given. The officer reads it back to confirm.
Q2 — 27th February: The arrival date — various formats accepted (27 February, February 27th etc.). Listen for the ordinal number and month.
Q3 — Akendale: A street name — unusual spelling, spelled out in the recording. Always write proper nouns with capital letters.
Q4 — 3450: The insurance value — $3,450. Listen for the amount stated after "total value."
Q5 — books: Missing item alongside furniture — stated after "and also some." One word.
Q6 — paintings: Missing item listed with rocking horse and fruit bowls — one word, plural.
Q7 — mirror: The second ordered item that didn't arrive — one word. The clock is mentioned first as a distractor.
Q8 — desk: First damaged item — needs replacing entirely. One word.
Q9 — leg: The damaged part of the dining chair — one word. "The leg is split" is the exact phrase.
Q10 — plates: Items broken in transit — one word, plural. Four plates were broken.